works & why it is effective
1 |
Personalized recommendations |
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Using client-input needs and profile data we provide a curated set of offers that meets the client’s expectations best. |
2 |
Intelligent upselling |
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We recommend products that slightly exceed the client’s budget, but are even better aligned with his needs. |
3 |
Versatility of application |
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feeCOMPASS® works for any product / service and easily integrates with standard e-commerce solutions. Especially recommended where many similar or complicated products are on offer. |
4 |
Your product knowledge |
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We combine AI and collective experience of in-store experts: knowledge transfer is carried out through the AI learning module, which by asking your salespeople, learns how to properly advise the customer. |
5 |
Your knowledge of customer needs |
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Descriptions are selected so that the Customer Panel is concise and understandable, and specific choices define the Customer’s features and preferences as fully as possible. |
6 |
Ready thematic rankings |
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Based on expert opinion and user profiles, we automatically create ready-made thematic rankings. For use as a starting point or landing page. |
7 |
Effective new customer service |
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Our solution allows you to effectively serve new and anonymous customers without the need for third-party cookies. |
8 |
Derived product attributes |
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We automatically calculate figures that can be useful for the client, but are not available in the product specifications or are based on client’s needs / behavior. |
9 |
Customer analytics and segmentation |
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We analyze customer choices using machine learning – the result is customer segmentation and more accurate recommendations. |
Implementation process
What sets us apart is cooperation and not the “do it yourself” model. This guarantees effective implementation and durability of effects. Our joint design process is as follows:
Free consultation
at this stage we will know your needs, present the possibilities of feeCOMPASS®, advise on possible solutions and show you the paths for their further development – together we will create a unique solution for you.
Customer Profiles
no one knows your customers better than you so ours is a supportive role at this stage. We will carry it out together, e.g. using the design thinking method, or analyzing your historical data using machine learning algorithms. If you already know what choice criteria are important for your clients, we can just parameterize the profiles prepared by you.
Expert knowledge
feeCOMPASS® learns the correct recommendations by asking questions that are answered by experienced advisers from your store. In this way, they share their knowledge with our AI, which becomes an effective virtual customer advisor on the internet – without the need to involve your employees. Thus, you can focus on increasing store traffic without having to hire additional people to service.
Implementation and support
we will select the technology and technical details of the implementation in line with your existing solutions. We have many technical integration options both on the front-end and back-end. What’s more, we provide the support of an experienced project manager and test team. After implementation, we will provide you with constant support related to the development of your offer, the evolution of your clients’ needs and the development of our solution (new functionalities).
Package description:
Standard
Package for online stores
up to 10 000
customers using Virtual Advisor monthly*
Advanced
Solution for e-commerce with many product categories
up to 50 000
customers using Virtual Advisor monthly*
Enterprise
Package for demanding e-commerce with significant customer traffic
more than 50 000
customers using Virtual Advisor monthly*
Request For Pricing
Package | Standard | Advanced | Enterprise | |||
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Functionalities: | ||||||
Personalized recommendations | ✔ | ✔ | ✔ | |||
Sales arguments | ✔ | ✔ | ✔ | |||
Intelligent upselling and cross-selling | ✔ | ✔ | ✔ | |||
Derived product attributes | ✔ | ✔ | ✔ | |||
Analytics and customer segmentation | integration with Google Analytics | advanced analytics | advanced analytics | |||
Implementation package: | ||||||
Consultation and implementation workshop online | ✔ | ✔ | ✔ | |||
Parameterization of customer profiles prepared by the e-commerce | ✔ | ✔ | ✔ | |||
Access to feeCOMPASS learning module | ✔ | ✔ | ✔ | |||
Technical integration with e‑commerce solution | standard platform | standard platform | any e-commerce platform | |||
Import of product features | ✔ | ✔ | ✔ | |||
Matching of font and color to e‑commerce website | ✔ | ✔ | ✔ | |||
Support during acceptance testing of feeCOMPASS solution | ✔ | ✔ | ✔ | |||
Automatically generated testing personas | up to 20 | up to 100 | as needed | |||
Operations: | ||||||
Product and price update – once a day batch/API | once a day | online | online | |||
Free technical support (monthly limit) | up to 4 hrs | up to 8 hrs | up to 40 hrs | |||
Dedicated account manager | ✔ | |||||
License and implementation agreement | standard | standard | customized | |||
Service agreement (SLA) | standard | customized | ||||
*) Monthly users number is calculated from daily unique users of Virtual Advisor. Unique user is counted only once per day regardless how many times and for how long Virtual Advisor is used by that user during that day. |
easy integration with your e-commerce solution |
improvement of the quality of product data |
product knowledge retention |
effective new customer service |
workshop – building customer profiles |
custom graphic design | |
product data tagging / enrichment |
custom imports and integrations / additional technical support |
additional custom ranking |
Additional service contract (SLA) |